As Importers & Wholesalers of Home, Gift & Gardenwares our responsibilites for our products are set out below in EU Regulation 2023/988. 

Ensure that a product complies with the general safety requirement.
Carry out an internal risk assessment and draw up technical documentation.
Ensure that the product can be identified by consumers in an easily visible through unique identifies such as a barcode with labeleling indicating our name, postal and electronic address.
Where we as a manufacturer believe a product it has placed on the market is dangerous, we shall immediately: take necessary corrective measures to bring the product into conformity. 
This can include withdrawal or recall of the product & informing the affected consumers of the corrective measures inform the relevant Market Surveillance Authorities (MSAs) through the Safety Business Gateway.

All of our products delivered within the European Union contain a label on their packaging which should be retained for furture referece, this label is written in ENG, DE, FR and contains a universal QR code to direct consumers to this contact page. Should you require any information regarding our products or need to inform us of any defects please use the form below.